Terms and Conditions
Booking
All bookings and payments accepted by Octavia Apartments are subject to the terms and conditions which, on application by the hirer, are deemed to have been accepted in full.
Only the person named on the booking form may occupy the apartment.
Your booking is only confirmed upon receipt of full payment which will be taken at the time of the booking.
All prices are quoted in UK pound sterling (GBP), they are not subject to VAT.
Cancellation
Cancellations are permitted at any time but must be made in writing by post or email and are subject to a fee.
Cancellations made over 1 week in advance of the booked period only need pay a £25 per night booked administration fee.
Cancellations made within a week of the booked period are liable to pay 100% of the booking price.
Your booking will be deemed cancelled the day your notification of cancellation arrives at our office.
Facilities and Services
All apartments are fully furnished to a high standard. Kitchens are fully equipped with all cutlery, crockery and utensils. Kitchens appliances include microwave, oven, fridge/freezer and dishwasher. Cleaning products are also provided. No washing machine.
A welcome pack is provided on arrival. This includes fresh milk, tea, coffee and sugar and Breakfast Hamper with Fresh bread, fresh orange juice, cereal, butter and preserves.
A full inventory of apartment contents is provided. No items are to be removed from the apartment during your stay.
The price quoted for the apartment includes utility bills, a maid service, clean towels and bed linen once a week.
Arrival / Departure
All apartments are usually available from 2pm on the day of arrival and must be vacated by 11am on the day of departure.
General Information
The property and all equipment must be left clean, tidy and free from any damage at the end of the rental period. The hirer will be responsible for making good any damage to the apartment or its content, except in the case of normal wear and tear.
Octavia Apartments cannot be held responsible for any personal injury, loss or damage that occurs within the apartment.
Representatives of Octavia Apartments maintain the right to access to the apartment at any time without regard to the convenience of the hirer, for the purpose of inspection, essential repairs or maintenance work.
No pets are allowed.
Apartments are strictly non-smoking.
Any complaints about the apartments or their contents should be brought to the attention of Octavia Apartments at the earliest opportunity, preferably during your period of stay. Written complaints should be sent to:
Octavia Apartments, 7 Regent Terrace, Cambridge, CB2 1AA, England.
Octavia Apartments will take all reasonable steps to resolve the problem.
The apartment hire cost does not include any personal insurance cover. It is advisable to take out insurance against cancellation, personal accidents and illness.
Since our apartments are used as serviced holiday accommodation, they are exempt from tenure under the Rent Act.